By application of the Belgian Law of 14 July 1991 on commercial practices and the provision of information to and the protection of consumer, the purchaser is allowed to inform the seller that he/she has decided not to proceed with the purchase within 14 working days of receipt of the item.
The item must be returned in its original packaging within 3 working days after the announcement. All items are returned in the same condition they were in upon your receipt. This means that the items should not have been damaged, soiled, used, washed and all labels are intact. We will refund your money, within 30 days, as soon as we have received the returned item. The shipping costs to refund the item are at buyer’s charge.
If you buy something in our physical store in Antwerp, we refund you money in form of a voucher.
The product must be send back to the address below:
2000 Antwerp – Belgium
IAMCESAR reserves the right to reject returned items or refuse a refund if the items have been damaged by the customer or if they are not returned in accordance with our policy.
Sale items can’t be returned or exchanged.
If you have placed an order that you wish to change or to cancel, please contact us by phone
+32 3 297 73 76 (during opening hours) +32 497 61 80 86 (after opening hours) within 2 days after the order has been done. Once your order has been shipped, you will receive a full refund for the value of the merchandise (Incl. VAT) only. Shipping and handling costs will not be refunded.
Most of our products are handmade and can deviate from the pictures shown on our website. We make all reasonable efforts to accurately display the attributes of our products. IAMCESAR is not responsible for any deviations in colour or form. Any deviation is due to its uniqueness.
IAMCESAR strictly limits the guarantee it offers on the goods it supplies to that provided by its own supplier. We do not guarantee fabrics against wear, fading, colour fastness or any damage caused by cleaning processes. We do not guarantee any deviation in colour and form of handmade product. Where the conditions and scope of this guarantee so permit, IAMCESAR will in any case restrict its involvement by replacing defective products or reimbursing the purchase price; the customer may not claim additional compensation.
Products may only be returned with prior authorisation from IAMCESAR. The customer is bound to send pictures and information about the defective product. After IAMCESAR has given its written approval, the product will be replaced or refunded, depending on the availability of similar products and the customer’s wishes.